How to request deletion
If you are signed in, delete your account from Account on the Lux website. iOS and Android app versions that include Delete account can do the same in-app. That is the in-app deletion path.
This page is the public fallback (including for App Store and Google Play listings). You can also email support@hrblux.com with the email address used for your Lux account and the words “Delete my Lux account” in the subject.
What will be deleted
We will delete (or anonymize where appropriate) your account information and associated usage data such as reading progress, Friend Lab and community/admin chat stored on our servers, notes, and notification subscriptions, except where we are required to retain certain information for legal, security, billing, or fraud-prevention purposes. Main companion conversations and messages are stored on our servers. Deleting a conversation hides it from your history and removes it from recall, but its transcript may remain until its scheduled expiry and hard deletion. Account deletion requests cover account-associated data, subject to the legal, security, billing, and fraud-prevention exceptions above; device-local chat, bookmarks, and voice settings are not guaranteed to be removed from your devices. Cached King James Version listen-aloud audio is public-domain Scripture and is not treated as your personal data. Apple and Google Play subscriptions must be canceled in the store. Account deletion does not automatically remove separately stored generated Create media, backup copies, or operational records. To request review of separately stored files or additional personal data, contact support at support@hrblux.com.
Timing
We aim to process deletion requests within 30 days.
Privacy policy
For more details, see our Privacy Policy.