Mobile App Support
If you subscribed on a phone or tablet:
- iOS: Settings → Apple ID → Subscriptions
- Android: Google Play → Payments & subscriptions → Subscriptions
- Web: Subscription page → Manage Lux Premium (Stripe portal)
- For technical support, email support@hrblux.com
Getting Started
How do I create an account?
Click "Register" on the landing page or login page. You'll need an email and a password (or Google sign-in). Creating an account does not start a paid trial. Choose Free for KJV reading, or Lux Premium to continue to web checkout (30 days free for eligible new subscribers, then $5.99/month). Mobile offers are shown by the app store. You must be 13 or older.
What features are available during the free trial?
During an eligible web trial (after Stripe checkout), you have Lux Premium: AI companion, prayer tools, community chat when enabled, and music/video, plus Bible reading. A payment method is required and the subscription renews at $5.99/month after 30 days unless you cancel. Cancel before the trial ends to avoid being charged.
How do I subscribe?
After logging in, open Subscription from the menu. On the web, checkout uses Stripe. Eligible new web subscribers get 30 days free, then $5.99/month. Cancel from that page (Stripe portal), or from Apple or Google Play if you subscribed there.
Using Lux
How do I read the Bible?
Click "Read" in the navigation menu. You can move through books, chapters, and verses. Your reading position is saved to your account so you can pick up later. Listen-aloud reads the KJV text on screen and is available on signed-in free accounts as well as Premium. Bookmarks may be stored on your device.
What is the AI Chat feature?
Lux is designed as a warm companion for reflection, Bible questions, and prayer when you want it. It won’t force religious framing into casual conversation — you lead, and Lux follows.
Does Lux replace clergy, counseling, or professional advice?
No. Lux is a tool for personal reflection and study. It does not replace clergy, counselors, or professional services. If you’re in immediate danger or considering self-harm, contact your local emergency number right away. In the U.S., you can call or text 988 (Suicide & Crisis Lifeline).
Are there limits on AI usage?
AI chat is included with Lux Premium (and during an eligible trial or Explore pass). Free accounts cannot use the AI companion. Paid use is subject to fair-use rate limits so the service stays available during busy periods.
Can I download music tracks?
Music tracks are streamed for your listening enjoyment. Downloads are disabled to protect the intellectual property of HRB Studios. All music was written, produced, and is owned by HRB Studios. Music and video require Lux Premium. Scripture listen-aloud in the Reader is separate and is available on signed-in free accounts.
What is Explore?
Explore is a no-account web preview: 24 hours and up to 5 AI messages on that device. It is not a paid trial and does not unlock music. Sign up for a free account or Lux Premium for full access.
Account & Subscription
How do I cancel my subscription?
Cancel on the same platform you used to subscribe. Web: Subscription page → Manage Lux Premium. iOS: Settings → Apple ID → Subscriptions. Android: Google Play subscriptions. Access continues until the end of the current billing or trial period.
I forgot my password. How do I reset it?
Click "Forgot password?" on the login page. Enter your email address and you'll receive a password reset link. The link expires after 1 hour for security. If you don't receive the email, check your spam folder.
Can I use Lux on multiple devices?
For security, your account can only be logged in on one device at a time. If you log in on a new device, your previous session will be ended.
How do I delete my account?
Open Account while signed in on the website and use Delete account. Matching iOS and Android app versions include the same control. You can also email support@hrblux.com or follow the public fallback at Delete account. We aim to complete email requests within 30 days.
Support & Feedback
How can I report a bug?
Navigate to "Report Bug" in the main menu. You can describe the issue and optionally upload a screenshot. Our team reviews all bug reports and works to resolve issues quickly.
I have a suggestion for improvement. Where do I submit it?
Click "Suggestions" in the navigation menu to share your ideas. We value user feedback and consider all suggestions for future updates.
How do I contact support?
You can reach us at support@hrblux.com. We aim to respond to all inquiries within 24-48 hours.
Privacy & Security
How is my data protected?
We use industry-standard security measures including encrypted connections (HTTPS), secure password hashing, and secure session management. Your personal information is handled according to our Privacy Policy.
What information do you collect?
We collect account information (email, hashed password, and your 13+ representation at signup), usage data (reading position, Friend Lab and community messages if you use those features; main companion chat is processed but not kept as a normal server transcript), payment status from Stripe/Apple/Google, and technical data needed for security and abuse prevention. For details, see our Privacy Policy.
Still have questions? We're here to help.