Help and FAQ
Helpful answers about using LUX.
Mobile App Support
Manage a subscription on the platform where you started it:
- iOS: Settings, Apple ID, Subscriptions.
- Android: Google Play, Payments and subscriptions, Subscriptions.
- Web: Store, My subscription, Manage billing. Contact support if the option is unavailable.
- Email support@hrblux.com
Getting Started
How do I create an account?
Choose Register on the landing or login page and provide an email and password, or use Google sign-in. Creating an account does not start a paid trial. Web checkout is offered when enabled in the LUX Store; availability is shown there. You must be at least 13.
Are free trials available?
LUX does not offer free trials on web or mobile.
How do I subscribe?
Where web checkout is enabled, choose a monthly AI subscription ($5.99, $9.99, $14.99, or $19.99 per month) or a one-time AI Top-Up ($5.99, $9.99, $14.99, or $19.99) in the LUX Store. Top-Ups do not expire and are used after the monthly AI allowance, which renews with the subscription. Checkout shows the price before payment, and the Store indicates when checkout is unavailable. Manage web billing through Stripe Billing, or app-store subscriptions through Apple or Google Play.
Using LUX
How do I read the Bible?
Choose Read to select a book, chapter, and verse. Your reading position is saved to your account. Listen-aloud reads the KJV text shown on screen and is available to signed-in free accounts and Premium. Bookmarks may be stored on your device.
What is LUX Chat?
LUX offers a warm companion for reflection, Bible questions, and prayer when you want it. It does not force religious framing into casual conversation; you lead.
Does LUX replace clergy, counseling, or professional advice?
No. LUX supports personal reflection and study; it does not replace clergy, counselors, or professional services. If you are in immediate danger or considering self-harm, contact your local emergency number. In the U.S., call or text 988 (Suicide and Crisis Lifeline).
Are there limits on AI usage?
AI processing is available through paid or limited complimentary access. Complimentary access is not a paid subscription. Paid use is subject to the allowance and usage limits shown for the applicable purchase.
Can I download music?
Music tracks are streamed and downloads are disabled to protect the intellectual property of HRB Studios. Music and video that do not use AI processing, five LUX Radio stations, and Scripture listen-aloud in Reader are free.
What is Explore?
Explore does not include free AI messages. Non-AI music and video are free; AI features require paid access or an authorized complimentary allowance.
Account and Support
How do I cancel my subscription?
Cancel on the same platform you used to subscribe. For web, open Store, My subscription, Manage billing. Manage iOS subscriptions in Apple settings and Android subscriptions in Google Play. Access continues until the end of the paid period. Refund requests are reviewed case by case, subject to applicable law; app-store refunds follow Apple or Google policies.
How do I reset my password?
Choose Forgot password on the login page and enter your email. The reset link expires after one hour. Check your spam folder if it does not arrive.
Can I use LUX on multiple devices?
For security, your account can only be logged in on one device at a time. Signing in on a new device ends your previous session.
How do I delete my account?
While signed in on the website, open Account and choose Delete account. Matching iOS and Android app versions include the same control. You can also use the Delete account page or email support@hrblux.com. We aim to complete email requests within 30 days.
Where can I find my referral information?
Referral details and earnings are private to you and are available only in Account and Profile, under Referrals. Earnings are hidden until you choose to reveal them. They are not shown on Home, Chat, or Store. Payouts are not available.
How can I report a bug?
Choose Report Bug in the main menu. Describe the issue and optionally upload a screenshot. Our team reviews reports and works to resolve issues.
Where can I send a suggestion?
Choose Suggestions in the navigation menu to share an idea. We consider suggestions for future updates.
How do I contact support?
Email support@hrblux.com. We aim to respond to inquiries within 24 to 48 hours.
Privacy and Security
How is my information protected?
We use encrypted connections, secure password hashing, and session protections. Read our Privacy Policy for details. Privacy and Security.
What information do you collect?
We collect account information (email, hashed password, and your 13+ representation at signup), usage data (reading position, Friend Lab and community messages if used, and companion chat including saved conversations and messages), payment status from Stripe, Apple, or Google, and technical data for security and abuse prevention. See the Privacy Policy for details. Privacy and Security.
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